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Last updated: 10 November 2026
This privacy policy explains how CasaConnect (casaconnect.es) collects and uses personal data when you visit the website, search for homes, contact us, subscribe to our newsletter, use the chat or apply to list a business.
Who is responsible for your data
CasaConnect is run by Marketing Group Málaga, a trading name of Nordic Food S.L., CIF ESB93633055, Calle Cardos 2, 29018 Málaga, Spain. Email: support@casaconnect.es. We do not have a data protection officer, but you can contact us about privacy at the same email address.
What data we collect and why
- Contact form and property enquiries: name, email, the topic and your message, and any details you choose to add (for example the property reference or the dates for a viewing). We use them to answer you and to help you with the home you asked about. Legal basis: your request (pre-contractual steps) and our legitimate interest in answering enquiries.
- Newsletter: your email address and your consent. We use it to send new homes and news from Spain. Legal basis: consent, which you can withdraw at any time with the unsubscribe link or by emailing us.
- Chat: the messages you write and any name or email you give in the chat. The chat runs on our own customer service platform (Omniflow). Legal basis: your request and our legitimate interest in answering you.
- Business applications ("List your business"): the business details, logo and photos you send, plus the name, email and phone number of the contact person. We use them to review and, if approved, publish the listing. The contact person's details are not shown on the site. Legal basis: your request and consent.
- Technical data: IP address, browser type and pages visited, used to keep the site secure, prevent spam and understand how the site is used. Legal basis: legitimate interest and, for non-essential cookies, consent.
Cookies and similar technologies
We only use non-essential cookies (statistics and marketing) after you have accepted them in the cookie banner. You can change your choice at any time. See our Cookie Policy for the full list.
Who we share data with
We do not sell your data. We share it only with service providers that help us run the site, under a data processing agreement:
- Hostinger (web hosting and email, servers in the EU).
- Google (reCAPTCHA spam protection on our forms, Google Analytics via Site Kit and Google Maps on property pages – the latter two only after consent).
- Meta (Facebook pixel for measuring our own ads – only after consent).
- Our own CRM and customer service platform (Omniflow), operated by us.
If you ask about a specific home, we may pass your enquiry to the agent or owner of that property so they can arrange a viewing. We will tell you before we do so. Some of these providers may process data outside the European Economic Area; in that case transfers are covered by the European Commission's standard contractual clauses or an adequacy decision.
Enquiries about properties listed via PropertyList: when you send an enquiry about a property supplied by PropertyList, your name, contact details and message are passed to PropertyList (propertylist.es) and to the agency that lists the property, so they can reply to you. We keep a copy of the enquiry for up to 3 years. The agency logos on these listings are loaded from PropertyList's servers; PropertyList counts how often they are shown, in totals only, without cookies or personal data.
How long we keep your data
- Enquiries and chat conversations: up to 2 years after our last contact, unless a purchase or rental follows and the law requires us to keep records longer. Enquiries about properties listed via PropertyList: up to 3 years.
- Newsletter: until you unsubscribe.
- Business applications: for as long as the listing is online, and up to 1 year after a rejected application.
- Statistics: according to the cookie settings described in the Cookie Policy.
Your rights
You have the right to access, correct or delete your data, to object to or restrict its use, to data portability, and to withdraw consent at any time. Email support@casaconnect.es and we will reply within one month. If you are not satisfied, you can file a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos, www.aepd.es).
Links to other websites
CasaConnect links to other websites, for example Spainholiday and New in Spain, and to local businesses in our directory. Those sites have their own privacy policies.
Changes
We may update this policy. The date at the top shows when it was last changed.